Refund Policy

Effective Date: February 3, 2025

1. Introduction

At GoGoPlus, we strive to ensure that our customers are completely satisfied with our Pharmacy Inventory Management System. This Refund Policy is designed to outline our practices regarding refunds for our services. By subscribing to GoGoPlus, you acknowledge that you understand and agree to the terms set forth in this policy.

2. Eligibility for Refund

Trial Period: If GoGoPlus offers a free trial period, and you decide that the service does not meet your needs, you may cancel your subscription during this trial period to receive a full refund of any subscription fees paid, provided you have not exceeded the trial period usage limits.
Subscription Services:
- Monthly Subscriptions: Refunds are generally not provided for monthly subscriptions. However, exceptions can be made for:
  - Technical issues where the service was unavailable for a significant portion of your billing period, preventing use.
  - Duplicate billing due to system errors.
- Annual Subscriptions: For annual plans, refunds can be considered within the first 30 days of the subscription term, subject to the following:
  - You must not have used the service beyond what would be considered reasonable for evaluation during this period.
  - Refunds will be prorated based on the time the service was used, minus any initial setup fees, administrative costs, or transaction fees.

3. Non-Refundable Situations

Refunds will not be issued for:
- Services used beyond the trial period or initial 30 days of an annual subscription.
- Any fees associated with customizations, data migration, or additional professional services.
- Changes of mind, personal circumstances, or dissatisfaction with the software after the trial or refund period has passed.
- Loss of access due to account suspension for violation of our terms of service.

4. How to Request a Refund

To request a refund, you must contact our support team via [insert contact method] within the applicable refund window.
Include your account details, the reason for the refund request, and any supporting evidence or documentation (like screenshots of technical issues).

5. Refund Process

Review: All refund requests will be reviewed by our team. We aim to handle each request within 10 business days from receipt.
Approval: If your refund is approved, the refund will be processed through the original method of payment, unless otherwise specified or if that method is no longer available.
Processing Time: Refunds can take up to 14 business days to appear in your account, depending on your bank or payment provider.

6. Partial Refunds

In cases where a full refund isn't warranted but a partial refund is deemed appropriate, we will calculate and issue a refund based on usage and the remaining subscription term.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website, and you are advised to review this policy periodically for changes.

8. Contact Information

For any questions or concerns regarding our refund policy, please contact us at [insert contact information].

By subscribing to GoGoPlus Pharmacy Inventory Management System, you agree to these terms regarding refunds. If you do not agree with this policy, please do not complete the subscription process.